Service
Support & Maintenance
For more than thirteen years, Synergy has been providing continuous operational support for banks and EMIs, ensuring the stability, availability and performance of business-critical banking platforms.
Talk to our expertsWhat's included
Managed support across critical banking operations
We provide end-to-end operational support for core banking and digital banking platforms, ensuring stable and efficient operations at all times.
Production Operations
- 24/7 production support
- Preventive maintenance
- End-of-Day (EOD) and Beginning-of-Day (BOD) support
- Implementation of Oracle Patches
Incident & Performance
- Incident and problem management
- Performance monitoring and optimization
Release & Infrastructure
- Release and deployment support
- Database administration support
Platform Support
- Oracle Flexcube operational support
- Omnichannel digital banking platform support
- Insurance broker platform support
- EMI platform support
Support model
On-site and remote. Available when it matters.
Synergy successfully delivers both on-site and remote international support, with defined response times and experienced specialists available whenever they're needed.
24/7 Coverage
Continuous support for business-critical banking systems.
On-site Support
Expert assistance directly within the institution.
Remote International Support
Support for financial institutions across different markets.
Need reliable support for a mission-critical system?
Talk to our team about the coverage and response times your institution actually needs.